988: America’s First 3-Digit Mental Health Crisis Line

The United States has seen a rise in suicide, drug abuse, and mental health cases. Between 2000 and 2018, suicide rates in the United States increased by 30%. By 2020, it was estimated that someone died by suicide every 11 minutes. Even the number of people attempting or thinking about suicide has risen; in 2020, 12.2 million Americans thought about suicide, 3.2 million planned a suicide attempt, and 1.3 million attempted suicide. In addition, over the last year, the number of United States adults who reported symptoms of anxiety or depression increased by over 19%, and death due to drug overdose increased by over 30%.

This July, the United States launched a new 3-digit mental health crisis hotline: 988. This 3-digit number is designed to make it easier for people to reach out if they are in emotional distress, experiencing suicidal thoughts, or in a substance abuse crisis.

What is 988?

In 2001, the Substance Abuse Mental Health and Services Administration (SAMHSA) was awarded a grant to establish crisis calling centers in local communities. To further help, in 2005, Congress launched the National Suicide Prevention Lifeline – 1-800-273-8255 (TALK). As a result, in the first year, the number received approximately 46,000 calls.

In 2020, the National Suicide Designation Act required the creation of a 3-digit universal number. As a result, on July 16, 2022, the United States launched 988 as the first 3-digit Suicide and Crisis Lifeline. It provides an easier way for people to reach Lifeline. Callers now have the option of calling the 1-800 number or 988.

The new Lifeline aims to transform the mental crisis care system in America, changing the conversation around suicide and other mental health issues and making it easier to reach out. One can call or text 988 or chat 988lifeline.org 24/7 to get connected with a trained counselor.

Who should use 988?

988 is available to anyone in need of assistance or suffering a mental health crisis. A person may want to utilize the Lifeline if they are:

  • Having thoughts of suicide
  • In a mental health or substance abuse crisis
  • In any emotional distress
  • Concerned about a loved one

Why do we need 988?

With the rise in suicidal, drug abuse, and mental health cases in the U.S., Lifeline has been able to help countless callers. But why is Lifeline so essential?

Calls to Lifeline are answered within about 45 seconds of calling. Due to the quick connection can make a huge difference. Most of the time, counselors are able to calm callers down without involving emergency dispatches. Many suicidal callers report that their call to Lifeline prevented them from attempting suicide. Moreover, studies show that after calling Lifeline, callers are more likely to feel less depressed, less suicidal, less overwhelmed, and more hopeful. Even after the initial call, Lifeline is there. Lifeline provides a follow-up call to check in and ensure the safety of their callers. 90.6% of callers reported that the follow-up kept them safe.

How to make 988 work?

It is exciting to see the transformation of the hotline. However, there is still a long way to go. Funding and support for the call centers will help spread awareness to those in need. In addition, Lifeline is always in need of volunteers. Organizations and members of the public can support their local centers by partnering with them, volunteering, hosting awareness fundraisers, and sharing vital information. The more knowledge and awareness spread about the goals, services, and tools offered by Lifeline, the more people can be helped. Visit the “Our Network” section at 988lifeline.org to find out how you can help your local Lifeline community.

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